WhatsApp automation
An AI Agent inside WhatsApp
where your team already works
Your company already runs in WhatsApp. The Agent works there too. It asks the question, takes a voice note in Hindi or English, writes the record, and confirms before it changes anything.
Most Indian businesses already run on WhatsApp. Orders, site photos, approvals and daily updates all arrive there. A WhatsApp AI Agent does the collecting and the writing up inside that same chat, on a number your company owns.
An Agent is software that understands what was said and then does something about it. It asks a staff member for the day's numbers, accepts a reply typed in English, in Hindi, or in both at once, writes the answer into your records, and messages the person who was waiting for it. Nobody installs an app. Nobody learns a new screen.
It runs on a company number
The Agent sits on a WhatsApp number registered to your business, either the one your clients already message or a separate one kept for staff reporting.
Hindi, English, or both in one line
Your team writes and speaks the way they already do, and a voice note is enough. The Agent listens to it, understands it, and writes the record in clean English.
It starts the conversation
Most of the work is the Agent asking first. The evening update, the missing photograph, the enquiry nobody replied to. It follows up until it has an answer.
It confirms before it acts
Anything that writes a record, messages a client or books a slot is put in front of a person first, and written into a log afterwards.
Everything lands in one record
What people send in chat lands in a sheet, a calendar or a folder, so the information is still there after the person who sent it has moved on.
What the Agent does in a chat your team already uses
The pattern is the same wherever I have built this. Somebody has to collect the same information from busy people, every single time, and then type it up for somebody else to read. The Agent takes that job. It messages the right person at the right time, accepts whatever they send back, and produces the finished record.
A destination wedding planner's evening board fills itself from one message. A film and television set safety company gets its pack-up report written from the checks the crew actually did on the floor. A preschool's teachers send a voice note on the way home and the parent reports go out without anyone typing them.
Which number it runs on, and which chats it can see
An Agent can run on the number your customers already message, or on a separate number kept for internal reporting. Which you want depends on who is talking to it. A customer-facing Agent on your main business number uses WhatsApp's official business platform, and the registration is done in your company's name, not mine.
I do not sell voice or calling Agents. What the Agent may read is a list you approve, and nothing outside it. You choose the chats, the sheets and the folders. The list is visible and can be changed, and the Agent writes down what it looked at and what it did. It is worth knowing the difference between this and the scripted assistants most people have met, which I explain in the Agent and the scripted assistant.
What it needs from you
Five things, and none of them are technical. The one that matters most is having a person who owns the record at the end, because an Agent writing into a place nobody is responsible for is money wasted.
- A WhatsApp number registered in your company's name
- The chats, sheets and folders it may read, chosen by you
- The place each finished record belongs in
- One person who owns that record
- A stretch of normal messages for me to read during the audit
How a WhatsApp Agent is priced
There is no rate card, and there is no monthly fee for each person who uses it. The build is quoted once, after the audit, and the quote names every job the Agent does, every place it writes into, and the handover.
What moves the number is how many jobs you want it to do, how many of your systems it has to write into, whether it runs on a server in your office or on a hosted account in your name, and how much of your record keeping has to be tidied up first. WhatsApp's own platform charges a business for some kinds of messages, and that is billed to you by them rather than by me. Looking after it afterwards is a separate line in the quote that you can drop.
How it runs
- 01
Audit
I read a stretch of your real chats and sit with the people who send them, then name the messages worth handing over and the ones to leave alone.
- 02
Design
We agree what the Agent asks, who it asks, what it is allowed to touch, and what the finished record looks like. You sign that off.
- 03
Build
I build it and run it with one team, on your number, until it survives a normal week of messy replies and voice notes without me watching.
- 04
Handover
Your team is shown how it behaves, the number and the accounts are put in your name, and the code and the records are yours.
Built, not described
Questions people ask
How much does a WhatsApp AI Agent cost in India?
It is quoted once, per project, after the audit, with no monthly fee per person. The figure depends on how many jobs the Agent does and what it has to write into. You own the build at the end, and care afterwards is quoted separately.
Can the Agent understand Hindi, or a mix of Hindi and English?
Yes. Your staff can type or send a voice note in Hindi, in English, or in the mix most people actually speak. The Agent understands what was said and writes the record in whichever language you want to read it in.
Will my staff have to install or learn anything?
No. They carry on sending the same messages to the same app on the same phone. The only change is that something answers, asks for what is missing, and files the result.
Can it write into our sheets and our accounts software?
Yes for Google Sheets, Drive and Calendar, and for a database on your own server. Accounts software including Tally can be connected where it allows it. I have not built a Tally connection for a client yet, so it is scoped and tested during the audit before anybody promises it.
Can AI read my WhatsApp messages, and is that private?
It reads only the chats you point it at. If privacy is the worry, the Agent and its records can sit on a private AI server in your own office, so the messages it keeps never leave the building.
Is this different from the WhatsApp assistants that reply with menus?
Yes. There are no menus and no fixed replies. The model understands what somebody actually wrote, and code underneath decides what is allowed to happen next, which is why a reply written in the wrong order still works.
Can it work inside our existing WhatsApp group?
Sometimes, and sometimes it is better off messaging people directly. What a group allows depends on how the number is set up, so I check it in the audit and tell you plainly what each option can and cannot reach.
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